I ordered two walnut jumbo bobbins. When they came in nicely packed and ready to go, one was walnut and one was unfinished. Even though it was a weekend, I called the customer service line and my issue was handled so nicely and quickly. She even walked into the warehouse while I was on the phone to insure that there was another walnut bobbin and came back with it in her hand. I'll definitely order again from Paradise Fibers.