Our first response to your order would be to have it shipped directly from our warehouse. In the case that our stock levels are too low, your order may need to be either ordered into our warehouse or dropshipped directly to you from Ashford in New Zealand. Please allow 2-4 business days for them to process and ship out your order before receiving an e-mail with your tracking number. Should your order be backordered with our vendor, one of our customer service representatives will contact you with delays and shipping information.
Please note that Ashford drop-ships are sent via DHL and typically arrive within 3-5 business days after being shipped. Please provide a physical address for your order as DHL does not send to PO Boxes. Drop-shipping is not available for international orders at this time so please allow time for your order to reach us before we ship it to you.
Please contact us with any questions or concerns regarding your order at (509) 536-7746 or firstname.lastname@example.org.