Frequently Asked Questions

Order & Return Questions

To see the status of current and past orders, go to Your Account Page and click on the order number you wish to view.

For specific tracking information, please refer to your shipping confirmation email, reach out to us at, or send us a chat, and we'd be happy to look up the information for you.

We allow returns of unused, undamaged, new condition items, 30 days from the date the product was delivered.  Special Orders, Clearance Items and Custom Work are Non-Returnable.

To begin the return process, please fill out a Return Request Form here:

Please note that if the online authorization form does not allow you to request a return, under certain circumstances, we may still be able to work out a return or exchange for your item. Please call us at (509) 536-7746 so that we can help you. If your request is within our returns requirements you should receive an authorization email within 48 hours.

We will contact you via email if your request does not qualify for authorization or if we need additional information. If you submit your request and do not hear from us within 48 hours please check your spam folders for an email and then contact us if you did not find the email.

You can view your order history by logging in to your account and visiting your Account Page

Free shipping applies to orders with a cart value of $500 or higher before tax and shipping, to shipping destinations within the 48 Contiguous US States. Orders shipping to Washington and Idaho with a cart value of $100 or more ship free. Offers do not apply to Canada, or other International Orders. Offer does not apply to special orders or repair work. We'd do it if we could, but we don't set these costs.

Send an email as soon as you realize there's an error to and we'll get you taken care of.

Sometimes with USPS, the tracking will be marked as delivered, when it is really being held at the facility for next day delivery.  The absolute fastest way to figure out what happened is to call your local Post Office, in our experience, they're always very helpful in finding lost items.

If you do not receive your package by the end of the next business day, please contact us at and we will be happy to help you in any way we can.

Yes we do.  We deliver to over 200 countries via UPS and DHL.  You can check shipping rates for your order by adding items to your cart and then using the shipping rate calculator at the bottom of the Cart Page.

cept Sunday.  For in-stock items, most orders will go out in 1-2 business day.  We ship everyday, except Sunday. During sales there may be a slight delay as we get an uptick in orders. For special orders and loom/spinning wheel orders, we will send you an email letting you know when to expect your package. All Schacht orders take about 3 weeks before shipping.

This can be accomplished two ways.

1. In the notes section on the first page of checkout, let us know when you would like for order to ship.

2. You can send us an email at letting us know the date you would like your order to ship.

Please email us at or call us at 509.536.7746 as soon as possible. We will be able to change your order as long as it hasn’t shipped already or been specially ordered.

Yes, we would be happy to combine your orders.

This can be accomplished two ways.

1. You can ask for the second order to be sent with the first one by putting a note on the first page of check with your order number.

2. You can send us an email at with both of your order numbers. If the combined orders meet our free shipping requirements, we will reimburse you for any shipping charges you may have paid.

Special Orders & Back Orders

For special orders and some specialty loom & spinning wheel orders, we will send you an email letting you know when to expect your package.

All Schacht orders take about 3 weeks before shipping. 

Paradise Points (Rewards)

Redeeming points requires that you be logged into your account, which you can do from here.

How to redeem your Paradise Points for gift cards:

- Click the orange "Paradise Points" tab (located on the left of the page on Desktop and the Bottom of the Page on Mobile & Tablet devices)

- Then click on My Rewards and select the gift card amount for which you'd like to redeem your points.

Once you select you amount you wish to redeem, you'll be shown on-screen, and emailed, a coupon code that you'll need to enter in the discount code box at checkout to apply your reward savings.

To find the gift card code for points that you have not used yet but redeemed to make a purchase, please log in under the orange Paradise Points tab on the left hand side of your screen. After you have logged in, select the "MY REWARDS" tab. Here you can see all the points you have accumulated or used.

The status will have the unused gift card code for the points you have redeemed.

We also send an email with the gift code of points you have redeemed at the time of redemption.

Be sure to check your spam or promotions folders for this email if you don't see it.

First, sign into your account. Then click on the orange "Paradise Points" tab on the left of the screen. If you are on a computer, and on the top or bottom of the screen if you are on a phone or tablet. This will bring up a pop-up, and your Paradise Points balance will be on the upper left corner of the pop-up.

Other Common Questions

We sure do!

There two basic criteria: 

1.) Annual purchases over than $15,000. (evaluated each year)


2)  Business makes single purchases from us larger than $2,500

Tax Exempt and Wholesale Orders are Non-Refundable. For more information please contact us at .

We will always match up dye lots for your order. If we do not have all the same dye lots, we will get in contact with you letting you know what the dye lots are and if there is a difference in them.

We would be happy to take a photo and send it to you too!