Returns & Exchanges
We have a 30 day return/exchange policy.
All returns/exchanges must be accompanied by an RMA (Return Merchandise Authorization).
An RMA is a number that we will give to you which will allow us to expedite your return or exchange.
You must contact us within 30 days of receiving your order to be offered an RMA.
Please do not send your items back without an RMA.
Our Business hours are:
Monday - Saturday
9:00 am to 5:00 pm Pacific Standard
10:00 am to 4:00 pm Pacific Standard
How do you return/exchange an item?
- Please Contact us via phone during business hours to have an RMA issued to you. By calling us during business hours, you are guaranteed the fastest service.
- Toll free 1-888-320-7746.
What can be returned without a restocking fee?
- Any item that is in unopened/mint condition that is not in the Non-Returnable list below.
What is Non-Returnable?
- Opened/used Knitting Needles
What happens if the item has been opened/used?
- A 15% restocking fee will be assessed.
How will you receive your refund?
- We usually process returns every two days. Depending on our workload, it may take 2-3 business days to process your return and issue you a credit.
- Returns will be credited to the initial form of payment.
- Credits issued to Credit Cards and Debit cards will usually take 2-3 business days.
What will happen to the Paradise Points that i earned on that order?
- We are sorry but Paradise Points cannot be re-applied to your account they are spent.
What if I used a free shipping coupon or discounted $5 shipping and decide to return my order?
- Free Shipping is only free if you keep your entire order. The $5 shipping is discounted and balance of actual shipping cost will be taken out before issuing a credit.