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We are located at 225 W Indiana, Spokane WA  99205  (You won't believe how fast your order will ship! 3 Day Delivery to nearly every state!)

Customer Service (What you can and should expect from us)

Shipping & Delivery

$100 orders now qualify for 3 Day Shipping!
For a limited time we're offering 3 Day Shipping on all orders over $100 in the Continental USA!
*excluding HI and AK

 *International orders are not included. We do offer very competitive shipping rates on foreign orders and you will be quoted shipping before checking out. Email anytime with questions, we're happy to help.

Orders over $100 going to Alaska or Hawaii generally will ship for a FLAT RATE shipping charge of approximately $8 USPS Priority Mail.  Typical costs to us for a $100 order to Alaska or Hawaii are anywhere from $10-$20 per order but you only pay the flat $8 fee, awesome!

Please note: There is no guarantee implied on the 3 Day shipping. Typically orders placed before 11AM Pacific time will ship within 24hrs or even the same day.  Shipping methods will vary depending on location and will be either (UPS 3 Day Select, Priority Mail, or UPS Ground if the order is within 4 states away and transit time will be actually faster than 3 Day Select.)

Please make sure to call or email us if you have questions on any of our products before placing your order.  Any returned merchandise may be subject to original shipping fees.
Privacy & Security (We are a small family owned and operated shop and won't share your info, ever, period)

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information? (We value your privacy and will never share your information with 3rd parties for marketing.)
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We have multiple 3rd parties that monitor our website including McAfee and Norton to ensure shopping on our website is at the highest levels of security.  We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?  (Yes but we never share your information with 3rd parties for marketing purposes, ever, period. We respect your privacy and hate spam emails as much are you do.)

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Paradise Fibers. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on April 11, 2012.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.
Returns & Replacements
We are a small family owned and operated shop and we want to make sure you are absolutely thrilled with the products you get from us.  Please contact us by phone for more information before purchasing an item to make sure it is going to work for your application and fit your craft style.  In the event that you need to return an item to us for any reason please call for a Return Authorization Number so we can process your return fast.    Returns are not accepted after 15 days and a 15% restock fee may apply to some returns.  Arrangements for any returns must be within 15 days of receipt. A 15% charge may apply for non-defective merchandise returns and must be in resale unopened condition to be returned.  We are unable to accept any returns on knitting needles, interchangeable knitting needle sets or media such as DVD's & Patterns due to copyright issues.
Returns that were purchased partially or in full with Paradise Points can be returned to us but the points will be lost.  Make sure to call or email with questions on any of the products we offer, we are happy to help make sure you get exactly what you need so you won't need to return it.
Call or email the shop anytime at 1-888-320-7746, we want to make sure you have an excellent experience with our shop and appreciate you.
Please make sure to call or email if you have questions before placing your order.  If you decide you have placed your order in error please call us instead of email for faster service 1-888-320-7746.
Payment, Pricing & Promotions
We offer sales through our monthly newsletter with coupon codes, make sure your signed. 
Viewing Orders
You can login to your account on the website anytime to view the status of your order which is updated in real time.  You can also get your tracking information once your order has shipped but the tracking number won't be active for 24-48hrs.
Updating Account Information
Login to your account on the website to quickly access all of your past order, current billing, shipping and contact information.  You can also see your current rewards points in this area and much, much more.